Limited Warranty

Togopower warrants to the original consumer purchaser that the Togopower product will be free from defects in craft and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Togopower’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

The warranty period for Togopower Portable Power Station products and Gas Generator products is 24 months, for Togopower  Solar Panel is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required to establish the start date of the warranty period.

Remedy

Togopower will repair or replace (at the company’s option and expense) any Togopower product that fails to operate during the applicable warranty period due to defects in craft or material. If a valid claim is made during the relevant period, Togopower, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. The customer is responsible for the return shipping costs.

Limited to Original Consumer Buyer

The warranty on Togopower ’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

Togopower ’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Togopower ’s current product literature, or (ii) any product purchased through an online auction house. Togopower ’s warranty does not apply to the battery cell unless you fully charge the battery cell within seven days after you buy the product and at least once every six months after that.

How to Receive Service

To obtain warranty service, contact our customer service team at support@togopower.com.

Product Return and Exchanges

Togopower  offers a 30-day return policy for goods purchased directly from www.togopowerusa.com. We are confident that you will love your new Togopower  product. However, if you are unsatisfied for any reason, let us know within 30 days. Once we receive the product, we will refund the full purchase price. To return an item, please complete the form at the bottom of this page, or contact us via phone during our regular business hours. To return your product under the 30-day return policy, please check that:

1. You have purchased the product directly from Togopower  (via phone or via the Website).2. You contact Togopower  and begin the return process within 30 days from the original shipment date.3. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Exchanges & Refunds

You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. Togopower  does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product, we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.


Return Conditions

Please carefully read the conditions below. If conditions are not met, Togopower  reserves the right to refuse the return or to charge a restocking fee of 30%. Please note that Togopower  does not permit the return of or offer refunds for the following products:● The product that is custom configured or branded to your specifications● Products purchased from a 3rd party retail partner.

How to Return an Item

To return an item, you’ll need to obtain a Return Material Authorization (RMA) number. Togopower will not accept returns without prior authorization and an RMA number. You can complete an RMA form or contact us via telephone for assistance.  You can also use the contact email here to initiate return processing.


Retail Partner Purchases

Every Togopower product bought from togopower.com or an authorized 3rd party retailer is qualified for a replacement due to warranty issues. However, we do not offer returns or refunds on products purchased from other 3rd party retailers. Please contact their customer support for more information.