FAQs

We can estimate the charging time with Charging time (in hr) = Battery Capacity (Wh)/ Input(W). Due to constant-voltage charging, it allows full current of the charger to flow into the battery until it reaches a pre-set voltage. The charging time will take a bit longer in reality as the voltage reached the pre-set parameter, the amperage will become lower. Using Advance 650 as an example, 634/100=6.34 so it should take around 6 and a half hour to fully charge. Please refer to our owners’ manual for more detailed specifications.

We have DC, AC, USB and also a wireless charging pad and you can use all of the ports at the same time. Our TogoPower units also support pass-through charging on all of the ports. Please also note that when you are doing pass-through charging for a long period of time, the battery might reach a high temperature and our battery management system will step in and stop receiving charge until the internal temperature has cooled down to protect the batteries.

The working time will base on the battery capacity and your total output. Working time (in hr)=Battery Capacity*0.85/Total output (W). Using Advance 650 as an example, when powering a fan that is 45W. 634*0.85/45=11.98, an estimated 12 working hours when powering the 45W fan. Please refer to our owners’ manual for more detailed specifications.

Our units support 3 ways of charging. ① 120VAC outlet ②Solar panel ③Cigarette lighter plug in your vehicle. Three charging methods for optimal convenience.

Hello, the overall specification is 8mm. The specific specification is the model 7909 of DC port.

The life expectancy of lithium-ion batteries is calculated by battery cycle. The number of cycles for a battery indicates how many times it can undergo the process of completely discharging and charging. For our units, they have a 600 cycles to 80% of its original battery capacity.

We have the specification tabs on every product page, you can find most information of each product. Or you can try download the manual to check . If you still haven't found the answer, pls drop us an email at support@togopower.com, or call us directly at 1-855-801-0798.

Unfortunately, you can't. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane.

All Togopower portable power station can be recharged by a AC outlet and optional solar panel. So Togopower portable power station can store the energy collected from the sun, that's why we also call it a solar generator.

Modified Sine Wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power which is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads which don't have a start up surge.

Pure sine wave inverters use more sophisticated technology to protect even the most sensitive electronics. Pure sine wave inverters produce power which equals – or is better than – the power in your home. Appliances which may not function properly, or which may be permanently damaged, without pure, smooth power will be safe with pure sine inverters.

Check for the DC input voltage range of your power station to see if it accepts 18V or not. If your unit requires an input voltage greater than 18V, you will need to connect two solar panels in series.

If your power station do accept 18V but it is not charging your unit and you have verified that the panel is fully unfolded and under direct sunlight. A simple way to troubleshoot will be using the wall adapter or car cable that came with your power station to check if it is taking a charge from them or not. If your power station is not charging even with a wall adapter or car cable, then your power station is defective.

①Check for the positioning of the panel, place it under direct sunlight and avoid shades

②When the panel is fully unfolded, a red LED light on the connector (inside the zipped pouch) will light up indicating the panel is ready to go

③Trying plugging in your phone or tablet and charge via the USB ports

④Check to see if your power station accepts a 18V DC input

⑤Check to see if any cables are damaged

If it is still not functioning, please contact our customer service at support@togopower.com, +18558010798

①Different conversion rate, monocrystalline panels have higher efficiencies compared to polycrystalline

②Due to its higher efficiency, monocrystalline is a more premium material compared to polycrystalline and hence its higher price

③Monocrystalline also has a longer life expectancy compared to polycrystalline

The solar panel will only produce 10-30% of its normal output on a sunny day.

The solar panel will harness most power when the sunlight hits the panel perpendicularly.

Operate the generator only on level surfaces and where it will not be exposed to excessive moisture, dirt, dust or corrosive vapors. Always keep the generator away from children.

YES! Gasoline is extremely flammable and explosive. If tank is over-filled, fuel can overflow onto a hot engine and cause fire or explosion. Do not overfill the fuel tank. Always allow room for fuel expansion. Never add fuel while unit is running or hot. Allow generator and engine to cool entirely before adding fuel. Do not smoke near fuel or generator. Many generator parts are hot enough to burn you during operation and while the generator is cooling after turning off. Avoid coming into contact with a hot generator.

Overloading your generator can seriously damage your valuable appliances and electronics. Do not overload the generator. Do not operate more appliances and equipment than the output rating of the generator. Prioritize your needs. A portable electric generator should be used only when necessary, and only to power essential equipment.

The generator must be properly grounded. If the generator is not grounded, you run the risk of electrocution. We strongly recommend that you check and adhere to all applicable federal, state and local regulations relating to grounding.

Connecting a portable electric generator directly to your household wiring can be deadly to you and others. A generator that is directly connected to your home's wiring can 'back feed' onto the power lines connected to your home and injure neighbors or utility workers.

Always disconnect the spark plug wire and place the wire where it cannot contact the spark plug to prevent accidental starting when setting up, transporting, adjusting or making repairs to the generator.

Plug individual appliances into the generator using heavy-duty, outdoor-rated cords with a wire gauge adequate for the appliance load. Overloaded cords can cause fires or equipment damage. Do not use extension cords with exposed wires or worn shielding.

Allow at least five feet of clearance on all sides of the generator when operating.

No, do not operate the generator in wet conditions such as rain or snow. You can be electrocuted and/or damage the unit.

Yes, you can leave your message to us on your order platform, or drop us an email at support@togopower.com, or call us directly at 1-855-801-0798.

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Due to frequent updates, we do not list all retailers and store that stock Togopower or Baldr products. Information regarding retailers, product range, and stock levels can be frequently changed, and we do not want to put out any misinformation.

To ensure you have access to the full range of Togopower or Baldr products, as well as the best after-sales support, we recommend you purchase directly from www.togopower.com.

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